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Billing Support

View Invoices

You can view and download invoices for your PCProtect subscription at any time from your Online Portal. This is the quickest way to check your billing history, confirm payments, and keep a record for your files.

How to View Your Invoices

  • Log in to your PCProtect Online Portal.

  • Go to the My Services section.

  • Find the subscription you want details for.

  • Select View Invoices to see a full list of past payments.

Downloading Your Invoices

  • To save a copy, click Download next to the relevant invoice.

  • Invoices are typically provided in PDF format for easy viewing and printing.

  • Your invoice will include the purchase date, amount paid, subscription details, and payment method.

Understanding Your Invoice

  • Your invoice number
  • The items included in the invoice - if you purchased a suite or bundle each service will be listed individually. Additional purchases will be issued on their own invoice.
  • Payments - This will include the individual payments. If you upgraded from a monthly to annual plan you will see the initial monthly cost and the upgrade cost.
    • NOTE: If you have had a refund for a payment, it will be listed below the Payments section.

    Why You Might Need Your Invoice

    Customers often download invoices to:

    • Keep a record for personal expenses.

    • Verify payment dates and amounts.

    • Provide proof of purchase for support queries or refunds.

    Can't Find Your Invoice?

    If an invoice is missing or you're unable to access your account:

    • Double-check you're logged in with the correct email address.

    • You can Reset Your Password or use our Account Recovery Tool to regain access to your Online Portal.

    • Make sure your payment was successfully processed (failed payments won't generate an invoice).

    • If you purchased through an app store (Apple App Store, Google Play, etc.), your invoice will be issued by that store, but we will show you a zero balance invoice inside your Online Portal.

    If you still can't find your invoice or have any other question regarding your invoice, contact our support team and we'll be happy to help.