Check Your Plan Details
Take a moment to review:
Your current plan - Are you still on the package you originally chose, or has it changed?
Add-ons and upgrades - Look for additional features like VPN, Web Protection, that may have been recently activated.
Billing cycle - Was this payment for a monthly renewal, annual renewal, or a new purchase?
Often, an extra charge is linked to a feature you clicked "Activate" on.
How Add-Ons and Upgrades Are Billed
In PCProtect:
Add-ons are charged immediately when activated.
In some cases, you'll receive a second invoice showing both your original plan charge and the extra payment for the upgrade.
Contact Our Support Team Quickly
If you think you've been charged in error or purchased something by mistake:
Get in touch as soon as possible - refund requests are usually easier to process within a certain timeframe.
Include your account email, invoice number, and details of the unexpected charge in your message.
Let us know if you didn't knowingly activate the add-on or upgrade.
Our team will review your account and let you know if a refund or plan change is possible.